The cold arrived and so did the cravings for hot chocolate. I visited four places. I critiqued them on customer service, the hot chocolates’ taste, how clean the restaurant was, how hot or cold it was and the waiting time.
I first went to Dunkin’ Donuts. It was mostly clean besides the occasional dirty napkins. The service was poor. The barista failed to provide options for me like whipped cream.
The hot chocolate, on the other hand, was exceptional. It was at the perfect temperature. The texture was smooth, not too thick. The waiting time was also very quick. Because of these critiques, I gave Dunkin’ Donuts 3.5 stars out of 5.
The second place I visited was Starbucks. Due to a long line, the waiting time was slow. The customer service was really good as they were polite and took accurate notes of my order.
The hot chocolate was at an adequate temperature. It had a creamy texture since the barista asked me if I wanted cream. I rated Starbucks 4 out of 5 stars.
Next, I went to Panera Bread. The customer service was unsatisfactory. The employee had a bored tone, not being helpful.
The restaurant was very clean.
The hot chocolate came with marshmallows which gave the taste a thicker texture. Although, the chocolate was too hot as it burnt my tongue. For the waiting time, it was incredibly quick. I gave Panera Bread 3 stars out 5.
The last place I visited was TooJay’s Gourmet Deli. The customer service was exceedingly good. The waiters all had big smiles and took great notes.
The hot chocolate was unfortunately burnt. The flavor tasted more like coffee than it did hot chocolate.
The waiting time was really good since all the employees went through every customer’s order fast.
The restaurant was also very neat. I rated TooJay’s Gourmet Deli 3 stars.
Overall, Starbucks sold the best hot chocolate, scoring 4 out of 5 stars because of the best customer service, taste, cleanness, and temperature.